FAQs
Welcome to Sariaz Mart's FAQ! Here, you’ll find answers to common questions about shopping, shipping, returns, and more. If you don’t see your question here, feel free to contact us.
1. How do I place an order?
Placing an order on Sariaz Mart is simple!
- Browse our website and add items to your cart.
- Review your cart and click "Checkout."
- Enter your shipping and payment details.
- Confirm your order and submit. You’ll receive an order confirmation email.
2. Do I need an account to make a purchase?
No, you don’t need an account to shop at Sariaz Mart. You can checkout as a guest. However, creating an account makes it easier to track your orders and store your information for faster checkout in the future.
3. What payment methods do you accept?
We accept a variety of secure payment methods, including:
✔️ Credit and debit cards (Visa, MasterCard, American Express, etc.)
✔️ COD
✔️ Bank Transfer
4. How can I track my order?
Once your order is shipped, you will receive an email with your tracking number and a link to track your package. You can also check your order status in your account under "Order History."
5. Can I change or cancel my order?
Orders are processed quickly, and once submitted, we may not be able to change or cancel them. However, if you need assistance, please contact us at contact@sariazmart.com as soon as possible, and we’ll do our best to assist you.
6. Do you ship internationally?
Yes, we currently ship to Pakistan. If your location is not listed, please contact us to check availability.
7. How much does shipping cost?
Shipping costs depend on the shipping method and delivery location.
- We offer free shipping on orders over on selected location.
- Shipping costs are calculated at checkout based on your address and the selected shipping method.
8. How long will it take for my order to arrive?
Delivery times vary based on your location and the shipping method selected.
- Standard Shipping: [3] - [4] business days
- Express Shipping: [1] - [2] business days
9. What if my order is damaged or defective?
If you receive a damaged or defective item, please contact us immediately at [contact@sariazmart.com] with your order number and photos of the damage. We’ll arrange for a replacement or refund.
10. How can I return an item?
You can return most items within 5 days of receiving your order. For more information, please refer to our Refund & Return Policy for detailed instructions.
11. Can I use a promo code on my order?
Yes! If you have a promo code, enter it at checkout to apply the discount. Please note that some codes may have specific terms and conditions, such as minimum purchase amounts or expiration dates.
12. How can I contact customer support?
You can contact us by:
📧 Email: info@sariazmart.com
📍 Address: Lahore, Pakistan
📞 Phone: +92-3362730284
We are happy to assist you!